Request your Prescription
This service allows you to request your repeat prescription
online. This saves you having to come into the surgery to drop
off your repeat request.
allow 2 working
before collecting your
repeat prescription. Please allow longer if
you are collecting your prescription from the
Regular users of this service will have noticed that we
have changed the way in which you request your prescriptions
online. All frequently asked questions are answered below.
Why have we changed?
We have decided, due to the popularity of this feature,
to go a step further and implement 256bit encryption on the
service. This means that your data is encrypted when you use
How do I
select my Collection Point?
Due to frequent changes in collection point changes causing
confusion and a large increase in workload, we have created
a separate form on this website which allows you to change
your collection point.
Click here to access this form.
Collection point change requests will be actioned within one
week. Therefore, you may find that any recent prescription
requests are awaiting collection at your previous collection
Why does the form not auto-complete my details? It used
to on the previous system.
The new system uses 256bit encryption for your security.
Just like when you order online, or use banking facilities,
you will find your computer does not remember or store this
information and you are required to type it in each time.
Unfortunately, this is a requirement of keeping the system
Why do I no longer receive an e-mail receipt?
Sending an e-mail receipt would invalidate our attempts
to provide a secure service, as an e-mail would be sent
insecurely across the internet.
Instead of an e-mail confirmation, you now get a
printable confirmation once you have submitted your request.
This printable page details your name, drugs requested and
the time and date of the request, along with a unique
This is essentially the same as sending you an e-mail
receipt, however, this way, your security is not
So what benefits does it offer me?
The new system offers the aforementioned encryption
feature. We have also taken previous comments on board, and
now allow patients to request as many separate drugs as they
need, without having to fill the form in a second time to
finish their request. You can now click "add another drug"
on the request form, and keep doing so until you have
completed your request.
Is the system essentially the same?
Yes, the system is essentially the same. We still ask for
the same information in order to process your request.
So why have you changed? Did something go wrong?
It is important
to note that we have not changed because there was a problem
with our old system. We are just proactively implementing a
more secure service. The repeat prescription ordering
service is highly popular, and therefore, have carried out
our promise to take security a step further.
Who are Practice Support?
Practice Support is owned by GR Design, the provider of this
website. We aim to offer a more tailored set of services
through Practice Support, than we intended to through GR
For any further questions, please contact us using the
contact form on this website.