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Patient Responsibilities
1. Please help us help you. We have
responsibilities to each other.
2. We will endeavour to treat you
courteously at all times and expect our patients to treat all members
of our team in a similarly respectful way.
3. Please read our Practice Leaflet to
get the best from our service, copies are available from reception.
4. If you are unable to keep an
appointment please let us know as soon as possible in order that it
may be used by another patient.
5. Please do not ask for a home visit
unless it is necessary.
6. Please put in requests for non
urgent visits before 10.30am if you possibly can.
7. Please only call a Doctor our of
normal hours if it is a genuine emergency.
8. For routine telephone advice, to
speak to one of the Doctors, please call at the end of normal surgery.
9. To enquire regarding the results of
tests, please telephone in the afternoon.
10. Please tell us if you change your
name, address or telephone number.
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Patient Rights
1. You will be seen by a Doctor by the end
of the following working day.
2. Repeat prescriptions will be
avaliable for collection within 2 working days of written requests.
3. If you require emergency help out of
normal hours, if you telephone the Practice you will be put through to
the Doctor after making no more than one other telephone call.
4. We will advise you about how and
when to obtain the results of any tests or x-rays you have undergone.
5. Our staff will try to answer the
phone promptly and courteously. In order to access the urgency of any
request to speak to a doctor during surgery times, it may sometimes be
necessary to ask for the information on the nature of the telephone
call.
6. The Practice Manager or Deputy can
advise you how to make complaints. The Practice does have a formal
complaints procedure.
7. All team members are commited to
good working relationships with other agencies that could help you.
8. All aspects of your visit will be
confidential.
9. Details of Services for Health
Promotion are available from the Receptionists, Practice Nurses or
Doctors.
10. We will endeavour to ensure that
you will be seen within 30 minutes of your appointment time.
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