Ivybridge Health Centre...Online
Telephone System Failiure

Unfortunately the Ivybridge Medical Practice phone system failed on Monday 27th October and Tuesday 28th October.

BT engineers were on site all day repairing the fault. In this emergency situation, to ensure that we were able to answer calls from patients, the phone line was diverted to our Chaddlewood site and staff members were relocated for the day to help answer calls.

Unfortunately due to the high volumes of calls, patients may have experienced difficulty in getting through to the practice and a considerably longer wait for their call to be answered. The team were working as hard as they could to answer calls during the last two days. We are sorry if you were unable to get through to us.

Due to the issues we have experienced with the system over the past few weeks, BT engineers have now installed a new telephone system.

We appreciate your support during this time. We apologise for any inconvenience caused.

Merger of Practices - Beacon Medical Group
On 1st April 2014, Ivybridge Medical Practice merged with two other local GP practices - Plym River and The Ridgeway Practice . Partners from across the three practices were keen to come together to improve patient access, choice and support. Since then, we have been able to offer extended opening hours, access to new services - including a minor injuries unit and new dermatology and muskuloskeletal services.

We have surgeries on four separate sites and care for around 33,000 patients. In this interim period, we are making a number of changes behind the scenes to improve quality and consistency. At Plympton Health Centre, patients will see the biggest physical changes with a new merged reception and dedicated prescriptions desk.

However, for most patients there will not be many changes that directly affect them. You will be able to access the same Ivybridge Medical Practice team as before; and those patients that use services at Ivybridge Medical Practice will be offered the opportunity to be seen by alternative doctors and clinical support to ensure a quicker response.

Please click here to download our second merger newsletter.

For our feedback form, please click here to download.

Previous Newletters
Newsletter 1




Welcome to the Ivybridge Health Centre Web Site. We as a practice offer a wide range of local NHS services. We have a host of expertise in all areas, with our Doctors, Practice Nurses, District Nurses, Midwives and Health Care Assistants working together to form a complete team.

This Web Site has been designed for you, the patient and also for the general public. We hope that you find it easy to use and informative. If you have any suggestion, please do let us know by clicking here.

From this web site, you can find out information about the surgery 24 hours a day, 7 days a week, 365 days a year.

Not only that, but you can also request your repeat prescription! Just click on 'Request prescription' above and you will be taken to a form. Fill the form in, click request and your prescription request will be sent to us directly at the surgery! It's no different to popping your re-order slip into the box in reception.

We do hope you enjoy your visit to the website. Please do let us know of any comments you may have.

Our new web site is now up and running

Patients will be receiving or will have received information through the post regarding the NHS HSCIC Care Data Programme.

This programme is intended to allow information to be used beyond the direct care of the patient for research purposes.

It is important that you read and understand what care data is. You can opt out, but you will need to tell us.

As a practice we are obliged to allow the extraction of data unless you specifically opt out. Therefore patients will need to make an informed choice and let us know before 1st August 2014.

To opt out, please either visit us and fill out of form available in reception, or contact us through this website.

For more information on care data, please click here.






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